{"id":154,"date":"2026-09-21T19:11:50","date_gmt":"2026-09-21T23:11:50","guid":{"rendered":"https:\/\/maisonjmhome.com\/?page_id=154"},"modified":"2026-09-25T19:34:37","modified_gmt":"2026-09-25T23:34:37","slug":"store-policies","status":"publish","type":"page","link":"https:\/\/maisonjmhome.com\/fr_CA\/store-policies\/","title":{"rendered":"Politiques de la boutique"},"content":{"rendered":"<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.392), 18px);line-height:1.7\">\n\n<p class=\"wp-block-paragraph\">Nous voulons que chaque commande Maison JM soit simple et transparente. Si vous avez une question, \u00e9crivez-nous \u00e0 <a href=\"mailto:hello@maisonjmhome.com\">hello@maisonjmhome.com<\/a>.<\/p>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"border-top-color:#c9c7c2;border-top-width:1px;border-bottom-color:#c9c7c2;border-bottom-width:1px;padding-top:20px;padding-bottom:20px\"><summary style=\"font-size:22px;line-height:1.3;font-weight:600;cursor:pointer\">Exp\u00e9dition<\/summary>\n\n<p class=\"wp-block-paragraph\">Maison JM exp\u00e9die actuellement partout au Canada et dans les 50 \u00c9tats am\u00e9ricains. Nous n\u2019offrons pas de ramassage local et ne livrons pas aux cases postales.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Canada : 13 $ CA par commande<\/li>\n<li>\u00c9tats-Unis : 20 $ CA par commande<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Canadian territories: $33 CAD per order. Alaska and Hawaii: $40 CAD per order. Large, heavy or unusually fragile pieces may also have an additional handling charge. Any additional charge will be clearly shown before checkout.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Orders are packed and shipped within 1 to 3 business days. Weekends and Qu\u00e9bec statutory holidays are not business days.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Toutes les dates de livraison sont des estimations et non des garanties. Des retards li\u00e9s au transporteur, aux conditions m\u00e9t\u00e9orologiques ou aux douanes peuvent survenir ind\u00e9pendamment de notre volont\u00e9. Une signature est requise \u00e0 la livraison pour toute commande de 250 $ CA ou plus.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pour les commandes exp\u00e9di\u00e9es aux \u00c9tats-Unis, Maison JM couvre les droits d\u2019importation et les frais de courtage applicables. Le client demeure responsable de la taxe de vente factur\u00e9e au paiement. Tous les prix du site sont affich\u00e9s et trait\u00e9s en dollars canadiens.<\/p>\n\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"border-bottom-color:#c9c7c2;border-bottom-width:1px;padding-top:20px;padding-bottom:20px\"><summary style=\"font-size:22px;line-height:1.3;font-weight:600;cursor:pointer\">Retours<\/summary>\n\n<p class=\"wp-block-paragraph\">Les retours sont accept\u00e9s dans les 14 jours suivant la livraison. Pour demander un retour, \u00e9crivez \u00e0 <a href=\"mailto:hello@maisonjmhome.com\">hello@maisonjmhome.com<\/a> avant de retourner quoi que ce soit. Les retours envoy\u00e9s sans autorisation pourraient ne pas \u00eatre accept\u00e9s.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">L\u2019article doit \u00eatre retourn\u00e9 dans le m\u00eame \u00e9tat que celui dans lequel il a \u00e9t\u00e9 re\u00e7u, sans nouveau dommage ni signe d\u2019utilisation. R\u00e9utilisez l\u2019emballage protecteur d\u2019origine lorsque possible et emballez l\u2019article de fa\u00e7on s\u00e9curitaire.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Maison JM fournira une \u00e9tiquette de retour avec suivi. Le co\u00fbt de cette \u00e9tiquette sera d\u00e9duit du remboursement de l\u2019article. Les frais d\u2019exp\u00e9dition initiaux ne sont pas remboursables pour un retour r\u00e9gulier. Apr\u00e8s l\u2019envoi de l\u2019\u00e9tiquette, le colis doit \u00eatre remis au transporteur dans un d\u00e9lai de 7 jours civils.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les remboursements sont effectu\u00e9s selon le mode de paiement original dans un d\u00e9lai de 5 \u00e0 10 jours ouvrables suivant la r\u00e9ception et l\u2019inspection de l\u2019article retourn\u00e9. Maison JM offre uniquement des remboursements et n\u2019effectue aucun \u00e9change.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si un article est endommag\u00e9 pendant le retour parce qu\u2019il n\u2019a pas \u00e9t\u00e9 emball\u00e9 de fa\u00e7on s\u00e9curitaire, Maison JM peut r\u00e9duire ou refuser le remboursement selon la perte de valeur, lorsque la loi le permet.<\/p>\n\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"border-bottom-color:#c9c7c2;border-bottom-width:1px;padding-top:20px;padding-bottom:20px\"><summary style=\"font-size:22px;line-height:1.3;font-weight:600;cursor:pointer\">Annulations<\/summary>\n\n<p class=\"wp-block-paragraph\">Une commande peut \u00eatre annul\u00e9e avant d\u2019avoir \u00e9t\u00e9 emball\u00e9e ou exp\u00e9di\u00e9e. \u00c9crivez-nous d\u00e8s que possible. D\u00e8s que la commande est en cours d\u2019emballage ou d\u2019exp\u00e9dition, elle ne peut plus \u00eatre annul\u00e9e.<\/p>\n\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"border-bottom-color:#c9c7c2;border-bottom-width:1px;padding-top:20px;padding-bottom:20px\"><summary style=\"font-size:22px;line-height:1.3;font-weight:600;cursor:pointer\">Adresses et livraison<\/summary>\n\n<p class=\"wp-block-paragraph\">Veuillez v\u00e9rifier attentivement votre adresse de livraison avant de passer votre commande. Maison JM n\u2019est pas responsable des retards, des \u00e9checs de livraison ou des pertes caus\u00e9s par une adresse incorrecte ou incompl\u00e8te fournie par le client.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si un colis est refus\u00e9 ou n\u2019est pas r\u00e9cup\u00e9r\u00e9, le client est responsable des frais d\u2019exp\u00e9dition initiaux ainsi que des frais de retour. Ces co\u00fbts seront d\u00e9duits du remboursement de l\u2019article.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si le suivi indique que le colis a \u00e9t\u00e9 livr\u00e9, mais que vous ne le trouvez pas, \u00e9crivez-nous dans les 48 heures afin que nous puissions ouvrir une enqu\u00eate aupr\u00e8s du transporteur.<\/p>\n\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"border-bottom-color:#c9c7c2;border-bottom-width:1px;padding-top:20px;padding-bottom:20px\"><summary style=\"font-size:22px;line-height:1.3;font-weight:600;cursor:pointer\">Commandes endommag\u00e9es ou incorrectes<\/summary>\n\n<p class=\"wp-block-paragraph\">Si votre commande arrive endommag\u00e9e ou si vous recevez le mauvais article, \u00e9crivez-nous dans les 7 jours suivant la livraison. Veuillez joindre des photos claires de l\u2019article, de la bo\u00eete d\u2019exp\u00e9dition, de l\u2019emballage int\u00e9rieur et de l\u2019\u00e9tiquette d\u2019exp\u00e9dition.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Conservez l\u2019article et tout l\u2019emballage d\u2019origine jusqu\u2019\u00e0 ce que Maison JM confirme que la r\u00e9clamation est r\u00e9gl\u00e9e. Une commande endommag\u00e9e ou incorrecte donne droit \u00e0 un remboursement complet, y compris les frais d\u2019exp\u00e9dition initiaux.<\/p>\n\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"border-bottom-color:#c9c7c2;border-bottom-width:1px;padding-top:20px;padding-bottom:20px\"><summary style=\"font-size:22px;line-height:1.3;font-weight:600;cursor:pointer\">\u00c9tat des objets vintage<\/summary>\n\n<p class=\"wp-block-paragraph\">Les objets vintage et anciens ont d\u00e9j\u00e0 eu une vie. La patine, le ternissement, les l\u00e9g\u00e8res rayures, les craquelures, l\u2019usure de surface et les autres signes d\u2019\u00e2ge divulgu\u00e9s font partie de leur caract\u00e8re et ne sont pas consid\u00e9r\u00e9s comme des dommages li\u00e9s \u00e0 l\u2019exp\u00e9dition.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les photographies font partie int\u00e9grante de la description de chaque article. Veuillez examiner toutes les images avant l\u2019achat. Les mesures sont approximatives, puisque les pi\u00e8ces vintage peuvent \u00eatre irr\u00e9guli\u00e8res. Les couleurs et les finis peuvent varier l\u00e9g\u00e8rement selon l\u2019\u00e9clairage et les r\u00e9glages de votre \u00e9cran.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Lorsqu\u2019un fabricant, un mat\u00e9riau ou une date ne peut \u00eatre confirm\u00e9 avec certitude, la fiche peut employer des expressions comme \u00ab attribu\u00e9 \u00e0 \u00bb, \u00ab pr\u00e9sum\u00e9 \u00eatre \u00bb ou \u00ab vers \u00bb.<\/p>\n\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"border-bottom-color:#c9c7c2;border-bottom-width:1px;padding-top:20px;padding-bottom:20px\"><summary style=\"font-size:22px;line-height:1.3;font-weight:600;cursor:pointer\">Utilisation et entretien<\/summary>\n\n<p class=\"wp-block-paragraph\">Les pi\u00e8ces vintage sont vendues pour un usage d\u00e9coratif, sauf si la fiche de l\u2019article confirme express\u00e9ment qu\u2019elles conviennent aux aliments, aux boissons, \u00e0 la chaleur ou \u00e0 la combustion.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sauf indication contraire dans la fiche, nettoyez d\u00e9licatement les pi\u00e8ces vintage \u00e0 la main. \u00c9vitez le lave-vaisselle, le four \u00e0 micro-ondes et les produits nettoyants abrasifs.<\/p>\n\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"border-bottom-color:#c9c7c2;border-bottom-width:1px;padding-top:20px;padding-bottom:20px\"><summary style=\"font-size:22px;line-height:1.3;font-weight:600;cursor:pointer\">Vos droits l\u00e9gaux<\/summary>\n\n<p class=\"wp-block-paragraph\">Aucune disposition des pr\u00e9sentes politiques ne limite les droits ou recours pr\u00e9vus par les lois applicables en mati\u00e8re de protection du consommateur.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Des questions? \u00c9crivez \u00e0 <a href=\"mailto:hello@maisonjmhome.com\">hello@maisonjmhome.com<\/a>.<\/p>\n\n<\/details>\n\n<\/div>","protected":false},"excerpt":{"rendered":"<p>We want every Maison JM order to feel clear and easy. 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