Politique de confidentialité

Maison JM is based in Vaudreuil-Dorion, Quebec, Canada. The Privacy Officer is responsible for personal information handled by Maison JM. Privacy questions and requests may be sent to hello@maisonjmhome.com.

Depending on how you use the website, we may collect:

• Contact information such as your name, email address, telephone number, billing address and delivery address.
• Order information such as the items purchased, order history, shipping details, returns and customer-service communications.
• Account information if you create a customer account.
• Payment and transaction information. Payments are processed by third-party payment providers. Maison JM does not store your complete payment card number.
• Messages, reviews, photographs or other information you choose to submit.
• Technical and usage information such as IP address, device and browser details, pages viewed, referral source and interactions with the website, subject to your cookie choices.

We collect information directly from you when you place an order, create an account, contact us, subscribe to communications, submit a form or review, or otherwise provide information. We may also collect limited technical information through cookies and similar technologies, and receive information from service providers involved in payments, shipping, analytics, website hosting or fraud prevention.

We use personal information to:

• Process, deliver and support orders.
• Communicate about purchases, returns, account activity and customer-service requests.
• Prevent fraud, protect the website and enforce our terms.
• Maintain records required for accounting, tax and legal purposes.
• Improve the website, understand its use and measure performance where you have consented to optional analytics.
• Send marketing communications only where permitted and with the required consent.

Where consent is required, we ask for it in a clear manner and explain the purpose of the collection. You may withdraw consent, subject to legal or contractual restrictions, by contacting the Privacy Officer. Withdrawing consent may affect our ability to provide a requested service.

You can accept, reject or adjust optional cookies through the consent controls on the website. You may unsubscribe from marketing emails at any time using the unsubscribe link provided in those messages.

Maison JM does not sell personal information. We may share only the information reasonably necessary with trusted providers that help operate the business, including website hosting and e-commerce providers, payment processors, shipping carriers, email and customer-service tools, analytics providers, professional advisers and fraud-prevention services.

We may also disclose information when required by law, to protect legal rights and safety, or in connection with a business transaction as permitted by law.

Some service providers may process or store personal information outside Quebec or outside Canada. Information handled in another jurisdiction may be subject to the laws of that jurisdiction. Maison JM evaluates privacy considerations and uses appropriate contractual or organizational measures before communicating personal information outside Quebec, as required by applicable law.

Necessary cookies support functions such as security, checkout and account access. Optional analytics cookies help us understand how the website is used and are not activated unless you choose to allow them. More information is available in our Politique relative aux témoins.

We keep personal information only as long as reasonably necessary for the purposes described in this policy and to meet legal, tax, accounting, fraud-prevention and dispute-resolution obligations. When information is no longer required, it is securely destroyed or anonymized where permitted by law.

Maison JM uses reasonable administrative, technical and physical safeguards appropriate to the nature of the information. No method of online transmission or storage is completely risk-free. If a confidentiality incident creates a risk of serious injury, Maison JM will notify affected individuals and the appropriate authority as required by law.

Subject to applicable law, you may request access to or correction of personal information held about you. You may also ask questions about its collection, use, disclosure and retention, withdraw consent, request deletion where applicable, or make a privacy complaint. Where the law provides a right to data portability, you may request eligible computerized information in a structured and commonly used format.

To make a request, email hello@maisonjmhome.com. We may need to verify your identity before responding.

The website is not directed to children under 14. Maison JM does not knowingly collect personal information directly from a child under 14 without consent from a parent or legal guardian, except where permitted by law.

Maison JM does not currently make decisions based exclusively on automated processing that produce legal or similarly significant effects for customers. If that changes, this policy and the relevant notice will be updated.

This policy may be updated when our practices, services or legal obligations change. The current version will be posted on this page with a revised date, and material changes will be communicated as required by law.